Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Bee Active (Learn And Move Ltd) cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Bee Active (Learn And Move Ltd) returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. To obtain an RA number contact 01782 205 915 or email: [email protected] with your reason for return.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Bee Active (Learn And Move Ltd) will not be held responsible for items lost or damaged in transit.
All shipping back to Bee Active (Learn And Move Ltd) is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used water bottles (this does not apply to faulty goods – faulty products will be exchanged like for like) Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Bee Active (Learn And Move Ltd) immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service, if your order is over £30.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present Bee Active (Learn And Move Ltd) only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
Your privacy as important and we will ensure that any personal information that you provide us with will only be used in accordance with the Data Protection Act 1998.
We do not store any personal information about individuals about who visit this website except where contact information is provided or you use one of our online services. Any information that you provide will only be used for the reasons specified.
Any information shared will not be sold or distributed to any third parties. We will store the information for as long as necessary to fulfil the purposes it was held for and in accordance with local law. We will only disclose your information to other parties in the following circumstances:
- Where we are legally obliged to do so e.g. to law enforcement and regulatory authorities.
- Where there is a duty in the public interest.
- Where disclosure is necessary to protect our interest.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Bee Active (Learn And Move Ltd) uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behaviour of our registered users
- To perform other such general marketing and promotional focused on our products and activities.
All of the Bee Active team are first aid trained, enhanced level DBS (formerly CRB) checked, and hold relevant insurance policies. By booking your child on to a Bee Active activity you give permission for your child to participate in Bee Active and that the Bee Active coach can make emergency decisions on my behalf, in my absence. You should notify Bee Active of any changes to your child’s medical conditions that may affect your child’s ability to participate.
In the unlikely event of unforeseen circumstances affecting our ability to deliver the events advertised, Learn And Move LTD reserve the right to cancel orders up to 2 hours prior to the advertised event start time. In the first instance, an alternative venue will be offered to you (if available / applicable).
If this arrangement does not suit your requirements a credit note will be offered to you for the total value of the order. The credit note can be used against any other services of Learn And Move LTD (valid for 12 months from the date of cancellation). Alternatively a full refund for the total value of the order can be arranged to the method of payment used at the time of booking.
Should you wish to cancel your order with Learn And Move Ltd, you should submit this request no less than than 48 hours prior to the event start time to [email protected] At which point, a credit note will be issued to you for the total value of the order. Your credit can be used against any other services that Learn & Move LTD offer (valid for 12 months) alternatively a refund will be offered to you.
If you cancel your order with Learn And Move Ltd within 48 hours of the event start time, you will not be offered a refund but still offered a credit note that can be used against any other services that Learn & Move LTD offer (valid for 12 months).
Should you fail to notify Learn And Move Ltd that you will not be attending an event prior to the start time, Learn And Move Ltd will not be able to issue any compensation or reimbursement against the order.
Conditions Of Use
Bee Active (Learn And Move Ltd) and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Bee Active (Learn And Move Ltd) you accept these conditions. Please read them carefully, Bee Active (Learn And Move Ltd) controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Bee Active (Learn And Move Ltd) and are protected by international copyright laws.
License and Site Access
Bee Active (Learn And Move Ltd) grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Bee Active (Learn And Move Ltd).
Bee Active (Learn And Move Ltd) and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Bee Active (Learn And Move Ltd) that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.
For further information and or clarification on any of our terms and conditions, please contact us on: 01782 205 915 or email: [email protected]